FAQs

Yes! Each location has a lost and found. You can call the venue to check or visit in person to collect your item.

You’re welcome to walk in, though availability isn’t guaranteed. Each customer must have an Alchemy Saunas account and pay for their session before entering. We recommend booking in advance via the Alchemy Saunas app (available on the App Store and Google Play).

Wear swimwear or activewear. Bring two towels - one to sit on and one to dry off - and a water bottle to refill and stay hydrated. We have hydration salts available to purchase at all of our venues.

Guests must be 18 years or older to use the sauna, even if accompanied by an adult.

Sauna capacities vary by venue:
‍
Port Beach: 2 saunas, 7 people each – 14 in total
Point Walter: 1 sauna – 7 people
Fremantle: 4 saunas, 4 people each – 16 in total
West Leederville: 2 saunas, 10 people each – 20 in total
City Beach: 2 saunas (7 and 20 people) - 27 in total
East Fremantle: 2 saunas (6 and 10 people) – 16 in total
Scarborough: 1 sauna – 10 people
Karrinyup: 2 saunas - 20 total

You can check session availability against your preferred session time on the Alchemy Saunas App, or call the venue directly for assistance

Each session is one hour, starting on the hour. Arriving a bit late won’t shorten your experience too much, but sessions end at the scheduled time to ensure a smooth flow for everyone

All of our locations have street or public carpark parking available. We do not have dedicated parking.

For the safety of all guests, pregnant guests are not able to use our saunas. If you have any medical conditions, we recommend checking with your healthcare provider before booking. Your wellbeing is our priority, and our team is happy to discuss any questions you may have.

If you’re feeling unwell, feverish, or have cold or flu symptoms, we ask that you please skip your session and return when you’re feeling better, out of consideration for other guests.

Our saunas are communal and open to everyone. At Alchemy, we’re all about community and connection, so we welcome you to relax and enjoy the space together with others in a friendly, inclusive environment.

You can easily book a sauna for your group through the Alchemy Saunas app. Just head to the schedule under your preferred location, tap on the “Group Booking” tab, and follow the simple steps to request your booking.

We love that you want to share your Alchemy experience! You can send your friend a Refer-a-Friend link from the Alchemy Saunas app. To qualify, your friend will need to be new to Alchemy, download the app, create an account, and make their first purchase all in one go. Once they complete their booking and payment, your referral credit will be applied to your account. You can then use this account credit at checkout towards your next purchase with us.

Each person must have their own Alchemy Saunas account to book. If your friend doesn’t have one, they can download the app before arrival, create an account at the venue, or call the venue to arrange the booking. We recommend arriving a little early so this doesn’t cut into your session time.

Membership credits are non-transferable between accounts. But we encourage you to bring friends along to experience Alchemy together! You can book a sauna session for a friend, just call your preferred venue and we’ll reserve a spot for your friend (subject to availability). Each guest just needs their own Alchemy Saunas account and to have paid for their session before entering.

We aim to be flexible and understand that plans can change, but to ensure fair access for everyone, our 3-hour cancellation policy works as follows:

Drop-In Users: Cancelling less than 3 hours before your booking will result in forfeiting your session credit. If you don’t attend, your credit will also be forfeited.

‍Members: Cancelling within 3 hours of your booking or not attending will incur a $10 fee. This helps ensure all members have equal access to sessions.

You can join the membership waitlist here on our website. We’ll notify you as soon as a spot becomes available - we can’t wait to welcome you to the Alchemy Saunas Community.

Yes - memberships can be paused upon request. To do so, please email support@alchemysaunas.com.au - we’ll send you a Membership Suspension form to complete. Please allow at least 7 days’ notice for your pause request, in line with our Terms & Conditions.

Memberships can be cancelled by emailing support@alchemysaunas.com.au. There is a 4-week notice period. Once your cancellation request is received, we’ll provide a cancellation form to complete and confirm your final payment date.

For safety and comfort, pets and children are not permitted inside our buildings, including reception areas. At our beach locations, they may stay in public spaces but not enter reception areas or private facilities. Please note that staff are not able to supervise pets or children.

Welcome! To make the most of your first sauna experience, we recommend bringing two towels (one to sit on and one for after your session), and a water bottle to stay hydrated. Try to avoid eating within an hour before your session, and remember to sip water before, during, and after.
‍
Start slow: enjoy 10 minutes in the sauna, take a 5-minute break, and then gradually extend your time if you feel comfortable, up to 15 minutes. Be sure to read our Welcome Reminder for tips to ensure a smooth and relaxing experience.
If you have any questions or need support, don’t hesitate to speak with our friendly team - we’re here to help!

To keep the sauna experience comfortable for everyone, pouring water or oil is only allowed where the venue provides buckets and ladles (currently at East Fremantle). Our saunas are already set to an optimal temperature, so you can simply relax and enjoy the perfect heat.

• Bring two towels – one to sit on and one for after your session.
• Bring a large water bottle to stay hydrated.
• Avoid eating less than an hour before your session. Stay hydrated before, during, and after.
• Start slow: Begin with 10 minutes, then take a 5-minute break before gradually increasing your time.
• Read through our Welcome Reminder to ensure a smooth experience.

Bring: Two towels – one to sit on and one to dry off and a water bottle to stay hydrated.
‍
Avoid: Watches, phones, headphones, or metal jewellery, as these can overheat. If you bring a phone, place it on the lower benches where it’s cooler (at your own risk).
If you’re unsure about anything, just ask our friendly team - they’re here to help you enjoy your session!

If it’s your first time in the sauna, we recommend starting with 5–10 minutes. For more experienced sauna users, sessions of up to 15 minutes are generally recommended, but you should not exceed 20 minutes.
‍
Always listen to your body and adjust your time based on how you feel. Enjoy your session at your own pace.

Some venues offer designated quiet sauna sessions on a trial basis. These sessions will be clearly marked in the app schedule. Outside of these sessions, our saunas are social spaces designed to encourage connection and conversation. While quiet sessions are available, we also encourage guests to chat, meet new people, and enjoy the social side of Alchemy. Each location has its own unique atmosphere, so explore and find the environment that suits you best!

Our saunas are set to around 90°C. If you’d like a more precise reading, our friendly team can help. We don’t adjust the temperature for individual preferences, so if it feels too warm, try sitting on a lower bench or keeping your session a little shorter - your comfort is what matters most.

We ask that all guests bring their own water bottle to stay hydrated during their session. Hydration salts are available for purchase at all venues, and some of our locations also offer cold drinks for sale.

Yes! At some venues, we offer a towel rental service membership. Otherwise, you can purchase towels and other Alchemy Saunas merchandise.

You can shop all our merchandise online via our Shopify store or purchase items in-person at select venues.

Yes! Alchemy Saunas gift cards are the perfect way to share relaxation and wellbeing with friends or loved ones. You can choose between a digital gift card sent directly to the recipient, or a physical gift card prepared at any of our venues.

You can buy a gift card directly through the Alchemy Saunas App:
Tap More > Buy Gift Card
Select the amount
Enter the recipient’s details
If you’d prefer a physical gift card, visit any Alchemy Saunas venue and our team will happily prepare one for you. If you are unable to visit a venue, email support@alchemysaunas.com.au and we can assist you with a digital gift card.

All gift cards are valid for 3 years from the date of purchase.

Gift cards can be redeemed at any Alchemy Saunas venue. Once redeemed, the credit is added to the recipient’s account and locked to that venue.

Once redeemed, the gift card value appears as account credit and can be used at checkout for sessions or purchases.

It’s easily done - reach out to our team by emailing support@alchemysaunas.com.au so we can assist with a one-off transfer.

We offer a Traditional Finnish Sauna experience for relaxation, circulation, and wellbeing. We focus on this style because it’s tried and tested, with research-backed benefits, providing a safe and authentic sauna experience with proven health and relaxation advantages for all our guests.

Regular sauna use can support your physical and mental wellbeing. Key benefits include:
‍
• Relaxation and stress relief – unwind and recharge after a busy day.
• Heart and circulation health – sauna users have been shown to have a lower risk of heart-related issues.
• Muscle recovery and endurance – post-workout sauna sessions can help improve stamina and aid recovery.
• Mental wellbeing – a single sauna session can improve mood, and frequent use is linked to reduced risk of depression.
Cognitive health – regular sauna use (4–7 times per week) is associated with a lower risk of dementia over time.
‍
Studies suggest that just a few sauna sessions per week can deliver meaningful benefits for both body and mind, making it a simple and enjoyable part of a healthy lifestyle.

Yes! We offer a range of cold therapy options across our Alchemy Saunas venues to complement your sauna session. These may include ice baths, showers pools or ocean swimming at our beach locations. Cold therapy is a great way to promote circulation, support recovery, and provide a refreshing contrast to the heat of the sauna. Visit Our Spaces for more information about facilities at each location.

If you have any additional questions, please contact us at support@alchemysaunas.com.au or visit our website. We look forward to welcoming you to Alchemy Saunas!