FAQs

General Information

I left an item behind. Do you have a lost and found?

Yes! Each location maintains a lost and found. Feel free to return and check for your belongings.

Do I need a reservation, or can I walk in?

All sessions must be booked and paid for in advance via the Alchemy Saunas app, available on the App Store and Google Play.

What do I need to bring and/or wear?

You may wear swimwear or activewear. Bring two towels – one to sit on and one to dry off. Bring a water bottle to stay hydrated.

What is the minimum age to use the sauna?

You must be 18 years or older, even if accompanied by an adult.

How many people can use a sauna at once?

Each venue has different sauna capacities:
Port Beach – 2 saunas (7 people each) = Total 14
Point Walter – 1 sauna = 7 people
Fremantle – 4 saunas (4 people each) = Total 16
West Leederville – 2 saunas (10 people each) = Total 20
City Beach – 1 sauna = 20 people
East Fremantle – 2 saunas (6 and 10 people) = Total 16
Scarborough – 1 sauna = 10 people

How long are the sessions?

Your session starts on the hour and is for a duration of one hour. If you run late for the start of your session, it still ends at the end of that hour, you cannot stay into the next session.

Booking & Memberships

Are the saunas single-sex or communal?

Alchemy Saunas are communal public saunas where everyone is welcome.

How do I make a group booking?

In the app, navigate to the schedule and select the “Group Booking” tab. Follow the instructions to complete your booking.

How do I refer a friend?

The Refer-a-Friend link works only if the referred friend is a new customer, downloads the app, creates an account, and makes a purchase all in one action. The referral credit is applied to the referee after they input payment details and complete their purchase.

Can I book for a friend?

Yes! If you would like to book a buddy through the app, there are 2 options;

Option 1: Via the App

Open the Alchemy app
Select the session time they want to book
Tap “Book a Buddy”
If they don’t have a buddy linked yet:
- Tap “Book for a new account”
- Send the invite link to their buddy
- Wait for the buddy to accept and create an account
Once linked, select the buddy to add them to the session
Then go back and book yourself into the same session
View your bookings in the “My Bookings” tab in the app.

Note: Your friend must have an active credit to accept the booking.

Option 2: Via phone

Call our staff at the venue
They will block an extra spot (if available)
Your buddy will pay on arrival.

Can I book for a friend who doesn't have an account?

Currently this isn’t available through the app, each person must have their own account, however if you call us on (08) 7666 4281 we can manually book you and a friend in.

What is the cancellation period for a membership?

Memberships can only be cancelled by emailing Sharyn at memberships@alchemysaunas.com.au. There is a 4-week notice period. Once we receive your email, you will receive a cancellation form to complete and then your final payment date.

What are late cancel and no-show fees?

To ensure fair access to our facilities, Alchemy has the following policies:Drop-In Users: Cancelling less than 6 hours before your booking will result in forfeiting your credit. If you do not show up for your booking, you will forfeit your credit.Members: Cancelling within 6 hours of your booking or not attending will result in a $10 fee. This helps ensure all members have equal access to sessions.

Sauna Etiquette

Can I bring pets or children?

No pets or children are allowed inside our buildings, including reception areas. At beach locations, pets and children may remain in public spaces but not inside our reception areas or private facilities. Staff are not responsible for supervising pets or children under any circumstances.

It’s my first time using a sauna. What should I do?

Bring two towels – one to sit on and one for after your session. Bring a large water bottle to stay hydrated. Avoid eating less than an hour before your session. Stay hydrated before, during, and after. Start slow: Begin with 10 minutes, then take a 5-minute break before gradually increasing your time. Read through our Welcome Reminder to ensure a smooth experience.

Can I pour water or oil on the rocks?

No, unless the location provides proper buckets and ladles for this purpose (currently only at East Fremantle). The sauna is a shared space, and sudden bursts of steam can be overwhelming for some guests. Our saunas are already at an optimal temperature.

Sauna Guidelines

What should I bring into the sauna?

Required: A towel to sit on.Recommended: A water bottle. Some guests also enjoy bringing a book.Not Recommended: Watches, phones, and headphones, as they may overheat. If you bring your phone, leave it on the lower benches where it’s cooler (but still at your own risk). Remove all jewellery, as metal can get hot and burn your skin.

How long should I stay in the sauna?

We recommend 15–20 minutes per session.
You can shorten your session based on personal comfort.

Do you have a designated quiet sauna?

No, we do not offer a quiet-only sauna.
Each of our locations has a unique atmosphere and sense of community. We encourage you to visit different venues to find the environment that best suits you.

What is the temperature inside the sauna?

Most of our saunas are set to around 90°C (please check with staff for a more accurate reading).
We do not adjust the temperature for individual preferences.
If it feels too hot, consider sitting lower or shortening your session.

About Our Saunas

What type of sauna do you offer?

We provide a Traditional Finnish Sauna experience. We do not offer Infrared Saunas due to insufficient research on their benefits.