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At Alchemy Saunas, we understand and respect the importance of your privacy. This Privacy Statement outlines how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services.

We are committed to ensuring that your personal information remains secure and confidential in accordance with applicable privacy laws. Please read this statement carefully to understand our practices regarding your personal information.

Collection of Personal Information

When you visit our website or interact with our services, we may collect certain personal information from you. This information may include, but is not limited to:

  1. Contact Information: Your name, email address, postal address, and phone number.
  2. Account Information: If you create an account with us, we may collect your username, password, and other registration details.
  3. Sauna Club Membership Information: If you join our sauna club, we may collect additional information such as your date of birth, gender, and payment details.
  4. Usage Information: We may collect information about your interactions with our website, such as your IP address, browser type, and device information.
  5. Communications: Any communications you have with us, including emails, feedback, or inquiries.

Use of Personal Information

We use the personal information we collect for the following purposes:

  1. Providing Services: To fulfill your requests for sauna rentals, sauna club membership, and other related services.
  2. Communication: To respond to your inquiries, provide customer support, and send important updates and notifications.
  3. Sauna Club Operations: To manage and administer the sauna club, including verifying your eligibility for membership and processing payments.
  4. Improving Our Services: To analyze website usage and trends, gather demographic information, and enhance the functionality and user experience of our website.
  5. Marketing and Promotions: With your consent, we may send you promotional offers, newsletters, and other marketing communications about our products and services.

Disclosure of Personal Information

We may disclose your personal information to the following entities and for the following purposes:

  1. Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering services.
  2. Communication: To respond to your inquiries, provide customer support, and send important updates and notifications.
  3. Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or government inquiry.
  4. Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owners or their advisors.
  5. Consent: We may share your information with third parties if you have given us your consent to do so.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard security practices and technologies to safeguard your data. However, please note that no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Statement or as required by law. When your personal information is no longer needed, we will securely dispose of it in accordance with our data retention policies.

Your Rights

You have the right to access, update, and correct your personal information held by us. If you wish to exercise these rights or have any concerns about the handling of your personal information, please contact us using the contact details provided below.

Updates to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on our website, and we encourage you to review it periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Statement or our privacy practices, pleaseĀ contact us.

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